BLArticle®
The personal touch of a blog; the informative touch of an article.
Finding A Niche Of Their Own
I guess you can call me a gym rat; I have been someone who goes to his gym regularly for many years. I’ve belonged to my current gym for twenty-two years. I mix up my exercise time by swimming, sometimes lifting, an occasional run, weekly spinning, and I even...
Can Ethics Be Taught?
Think about that question for a moment. Many will tell you that ethics cannot be taught. They’ll tell you that you are either an ethical person, or you’re not. If only it were that simple. I happen to believe that all of us intend to be ethical. We have a voice...
“Neither Rain, Nor Sleet, Nor Gloom of Night…”
Have you ever heard that motto before? You have if you’ve been to the New York City General Post Office. It’s not actually the official motto of the post office, but it’s engraved on the front of their building since 1896. Therefore, for the sake of this story,...
Sticking Your Landing
I was having lunch with a man the other day, and he and I have been developing a friendship over the past six months or so. I have a great deal of respect for this man. He flew fighter aircraft all over the world – Europe, Northern Africa, Turkey, the Republic of...
The Strong Hand of Implementation
When you spend a few decades doing something you love, you build a reputation. When you speak for a living, there isn’t a lot of debate as to how well you do it. As I’ve always said: “When you do a great job; everyone knows it. When you don’t do a great job;...
It’s All About The Details
I’m a details man and that’s how I like to think of myself. Some might refer to me as a bit obsessive, while others might call me a pain in the neck. Guilty as charged. However, at the end of the day, I’m kind of proud of any of those names you might want to call...
Skill Vs. Will
As I watch my beloved Washington Redskins team finish off another disappointing season, I find myself drifting back to the good old days. We had a great owner in Jack Kent Cooke, a great coach in Joe Gibbs, great players like Joe Theismann, John Riggins, Darrell...
Price vs. Performance
When it comes down to doing a job for a customer, it often boils down to two things; price and performance. The first is negotiable; the second is not. To me, this is a black and white issue, but it never ceases to amaze me how confused some people can get over...
What’s in a Name?
Recently, I went to Tanzania, and like many African countries, tourism is one of the few sources of income for this struggling population. Wherever you go, and whatever you do, you will find a cluster of friendly faces with bags of trinkets following you around. ...
When Good Is More Than Good Enough
No matter how many times you have delivered the same presentation, there are always unknowns. The message might not change, but the audiences sure do. Clearly, the more you deliver the same message, the tighter that presentation becomes. But what about the...
Lee Jolles – A Life Well Lived
I think I can sum my father up in two words. The first word presented itself to me in the mail when I was seven years old. One of my many jobs was to retrieve the day’s mail, and I began to notice that a number of letters were addressed to “Lion Lee Jolles.” I had...
The Negotiation Quagmire
Here’s a story you’ve probably heard, if not participated in, many times in your career. A lead is passed your way, regarding the use of your services. You dutifully set an appointment with the potential prospect. Things are going well on the call, and the...
Lessons In How Not To Say You’re Sorry
All of us make mistakes. Some are bigger than others, and some are more in the public eye than others. We seem to take a perverse pleasure in building our public figures up, only to take a greater pleasure in watching them fall, due to their mistakes. A good example...
The Need To Be Liked
Something curious happened a few weeks ago that most of my social network either didn’t notice, or didn’t care about. Unbeknownst to me, my social media consultant sent out a request to “Like” me. I was not asked, and if I had been, I would not have given...
It’s All A Matter Of Focus
Remember when reality shows were fresh and new? I can recall watching the very first episode of “Survivor,” and I was hooked. I have not missed an episode since the show first aired thirteen years ago. In fact, I’ve applied to be on the show several times. I’ve...
It’s Not Who You Know… It’s Who You Trust
When it comes to true friendship, there is almost no truer or closer friend than my cousin Steve. We’re virtually the same age, and we have been more like brothers since, well, since either of us can remember. We played together when we were very little, we had...
How NOT to Gain Trust
Imagine if your job was designed to help influence policy, and in doing so, you would need to understand how to change minds and how to influence decisions. Now, imagine that you were doing this job and 83% of the people were not happy with the job you were...
A Reason To Try
You’d think that, after thirty years of delivering seminars all over the world, it would get old and less exciting for me. Oh, some deliveries are easier than others, but last week was special. Last week’s seminar provided me with plenty of motivation to...
A Deal Is A Deal…
At an early age, my Dad taught me to despise the word “renegotiate.” If Lee Jolles had his way, he would have had it dropped from the dictionary. Let’s take a look at the definition, and you’ll see why two Jolles men dislike this word: Negotiate (something) again in...
Breaking The Ice
When I began working at Xerox almost 25 years ago, I had the pleasure of learning how to deliver training from the great Emmett Reagan. He was responsible for teaching every Xerox instructor how to conduct his or her training program. Emmett was a longtime “Xeroid”...
“Rob is an expert not only in the art of influence,
but also in human nature.”
~Ken Blanchard,
coauthor of The One Minute Manager® and Trust Works!