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Why People Don’t Believe You For some, projecting confidence and credibility is second nature. For others, it seems like a foreign language they’ll never learn – until now. Rob Jolles delivers the solutions for anyone looking to enhance the most basic need of all; to be believed.
How to Change Minds (June, 2013, Berrett-Koehler) has become an instant classic. Surely you know plenty of people who need to make a change, but despite your most well-intentioned efforts, they resist. Why? Because people fundamentally fear change, and Rob Jolles knows this scenario all too well. Whether you hope to make a sale, or improve a relationship, Jolles’s wise — illustrated through a bevy of sometimes funny, sometimes moving, always illuminating stories–will help you to ensure that changing someone’s mind is never an act of coercion but rather one of compassion.
Rob Jolles’ Customer Centered Selling (September 2009, Simon & Schuster), put to good use by Xerox Corporation’s highly successful staff, outlines a step-by-step technique that teaches anyone who wishes to learn the process of persuasion by reversing the conventional selling process. This book provides a systematic approach that prepares the reader to anticipate… and influence behavior. Eight weeks at number one and over 100 weeks on the Business Best Seller list, this book just been released in a 2nd edition and has now been translated in over a dozen languages.
Is the speed at which someone thinks a gift, or can it be taught? Rob Jolles not only says it can be taught, he teaches you exactly how. In Mental Agility® (July 2006, Capital Books), conditioning the mind to think quickly under pressure, controlling a conversation, and persuading those around us to do what we wish, allows us to maximize the use of the Mental Agility® we all possess. The key to acquiring Mental Agility®, is merging improvisational skills to repeatable, predictable business processes. In this book – they do! Each chapter of the book not only identifies a particular business problem, it outlines a process and practice to truly acquire the Mental Agility® to succeed..
In The Way of the Road Warrior (November 2005, Jossey-Bass), Rob Jolles shares the wisdom gained through over 2 million miles in the air and 22 years on the road. While traveling domestically and internationally for business, Jolles took notes – for over ten years on his experiences, and now offers insights on the sometimes difficult balancing act between work, travel, and family. With a humorous approach to a challenging topic, readers will not only finish The Way of the Road Warrior better informed, they will find themselves completing their own emotional journey better informed, inspired and motivated as well.
How to Run Seminars and Workshops is the classic guide for trainers and presenters in any industry. Packed with clear advice and real-world practicality, this book covers all aspects including planning, setup, delivery, coaching, and more―including valuable guidance on selling your services. This new Fourth Edition has been updated and expanded, with new information on training simulations, self-marketing, and online delivery. New templates and worksheets help you sell your presentation more effectively, and insider tips leave you equipped to handle any situation that might arise. Novice presenters will find extensive guidance for every phase of the process, and even veteran presenters will learn how to fine-tune and adjust their methods to suit their audience and mode of delivery.