I’ve been noticing a new, rather disturbing phenomena that seems to be settling in on many of my virtual conversations. The sound is good, the camera is sharp, the connection seems adequate, and the lighting is generally fine. In our race to master this unique form of communication, there is one element that seems to be getting left behind and forgotten: It’s our face! Many of us are developing something I call “monotone face.”
I think most of us associate the word “monotone” with our voice. When you listen to someone speak in a monotone voice, you’re hearing a voice that has little to no range. It doesn’t really go up, it doesn’t really go down, and it doesn’t change speeds. It just kind of sounds uninspired, and hangs there like the air on a hot, steamy, day. In fact, it creates an impression that convinces others that you just don’t care.
Well, regrettably, this vocal condition is now spreading to our faces. Maybe it’s because we are getting so darn comfortable in front of the camera, we are actually forgetting we’re in front of a camera. Remember, many of us have spent a lifetime on a phone where our faces can get away with murder! However, with virtual communication, we no longer have the luxury of just focusing on our voices. We’re front and center from beginning to end, so we’re going to need to make a few adjustments.
- Watch Your Entrance And Exit. Nothing says “monotone face” louder than coming on camera with a confused scowl, or exiting the call with a similar puzzled grimace. Have that smile ready to go before that camera light goes on, and once you say goodbye, hold that smile until that call has ended. That means about a minute beforeyou say your goodbyes, move your mouse right on top of the “End” or “Leave Meeting.” That will eliminate a smile that turns a bit stale while you fumble your way off the call.
- The Camera Is Your Friend. It’s no secret that looking the person you are speaking with in the eyes is not really looking that person in the eyes. When you communicate virtually, you’re looking below your camera when you make actual eye contact. Don’t stare that camera down, but when you want to punch up the conversation, or make an important point, move your gaze up, and look that camera right in the eye!
- Acknowledge You’re Taking Notes. I’m a guy who likes to take notes when I speak with others. It can seem flattering, and certainly convinces him or her that you’re listening. This works great when you are speaking face-to-face, but there may be other consequences when communicating virtually. You not only risk “monotone (face,” but you also risk looking distracted and uninterested when you take notes. If you’re taking notes on screen, remind the person you’re speaking with that you’ll be taking notes… and do this more than once. If you’re taking notes with a pen and paper, once again let them know you’ll be taking notes, and let them see it. I make a point of actually scratching my nose or gesturing with my pen, and bringing my pad of paper into view from time-to-time.
- Bring Your Hands Up. The more you gesture with your hands, the more interesting you become; that will bail you out if your face tends to get a little monotone on you. However, unless you’re pushed way back from the screen, cameras tend to miss your normal hand gestures. That means you’re going to need to bring those hands up a bit to be seen, and if you do, they’ll take the focus off of just your face.
- Have A Beverage. I’m going with the assumption that when you’re face-to-face, or with your friends, you don’t battle “monotone face.” A cup of coffee, tea, water, or any other beverage of your choice will unconsciously send signals to the body to relax a bit, while sending those same signals to those you are communicating with. It also tends to help the face and body to be more at ease.
The good news is that suffering from the dreaded “monotone face” is not a prison sentence. Anyone can change how he or she comes across on screen. By following these process behavior suggestions, you’ll be able to keep your face looking animated and interesting. In turn, that will keep the people you’re speaking with interested in you and what you have to say.
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Good job. Worse than monotone face is looked at your watch face. Try to control that. It’s very noticeable.
You know, I keep the initial Zoom page, which has a clock on it, pulled slightly to the left of my screen. I can take a glance and not get caught. Conducting seminars live for years I had a Logitech clicker than actually had a small digital clock in it. All I needed to do was glance at my clicker!
Ha!!! Yes Rob, I call it ‘the look’ that says so clearly –
“Ugh, another back-to-back zoom meeting and the fifth one in five hours”
Guys like us know better than to share that monotone face. We are passionate about our calls, meetings, moments, and our energy is the boost that most people want.
Oh… we know better than to look that way in front of a live audience, or a virtual audience, or we won’t be doing what we do for long! Quite frankly, I don’t even want to share that monotone face with the neighbors dog! Thanks for posting Neil.
I got a good chuckle out of this one Rob. Guilty as charged. I am conscious of my expressions or lack thereof. Great reminder.
Well… now wait a minute. I’ve personally watched you speak more than once and I NEVER saw a hint of monotone face on you!
Rob – Terrific blarticle. Every suggestion is right on the mark for elevating our zoom game!!
I definitely think I’ll take you up on drinking more during some zooms.
Loved your write-up!!
Okay to drink more… but make sure it’s coffee or tea. We’re working here! 🙂