Don’t Give Up On The Obvious

I always get a kick out watching my wife go about looking for lost items.  To her credit, like most of us, she always starts in the most obvious places.  If it’s lost keys, she looks in her purse.  If it’s a lost cell phone, she’ll look on her desk.  If it’s a lost...

The Dreaded Monotone Face

I’ve been noticing a new, rather disturbing phenomena that seems to be settling in on many of my virtual conversations.  The sound is good, the camera is sharp, the connection seems adequate, and the lighting is generally fine.  In our race to master this unique form...

When Questions Become Conversations

It seems basic to be told, taught, and prodded to ask questions when we communicate with clients. I can’t imagine anyone who has been trained to sell who has not been taught this lesson… and taught this lesson multiple times.  Well, I’m here to tell you it’s working! ...

The Danger Is At The End – Not The Beginning

A few years ago, I was invited to go on a Segway tour of Washington, D.C. Having never been on a Segway before, I was a bit anxious, but I didn’t really have a choice. I had auctioned off the ten-person tour for a charity, and part of the package was for me to attend....