Inside Voice – Outside Voice

We all possess an inside voice and an outside voice, and each serves a purpose. When we get the two mixed up, we get ourselves in trouble.  First, let me explain exactly what I mean by the two voices. When most think of an inside voice, they relate it to the actual...

Bringing The Heat From New York To Moscow

On paper, I suppose some presentations seem more important than others.  You could argue that some presentations are easier than others.  Clearly, some are better compensated than others.  Now, guess which presentation counts more than others?  It’s an important...

Helping An Audience Remember

Imagine a scenario for a moment: You’re attending a one or two-day seminar that you’ve been looking forward to.  The agenda looks just like what you’ve been hoping for, and you sit down with pen, pad, and highlighter in hand.  The instructor seems to be reading your...

Not Letting A Sniper Off The Hook

When I work with clients who want to learn how to speak like a professional, one of the first things we work on is dealing with aggressive behavior from members of the audience. It’s an important topic and one that deserves our attention. When I wrote the book, How to...