When Questions Become Conversations

It seems basic to be told, taught, and monitored to ask questions when we communicate with clients. I can’t imagine anyone who has been trained to sell who has not been taught this lesson… and taught this lesson multiple times.  Well, I’m here to tell you it’s...

The Agony of Default

default: a selection made usually automatically or without active consideration.   I think we all have a love/hate relationship with the default settings within our computers.  In theory, these settings are designed to make our lives easier, and to help us do our jobs...

Planting a Seed for Commitment

Many years ago, I remember watching an old Woody Allen move called “Annie Hall.”  It wasn’t my favorite movie, but there was one particular scene I really connected with.  Woody Allen was on a first date with Diane Keaton, and he was nervous about the first kiss that...

Looking For A Solution? Not So Fast…

One of the most difficult decisions a person can go through is the decision for change.  That decision can be both elusive and precarious.  It’s elusive because it can take years of living with a problem before we decide to do something about it.  It can be expensive...

“For A Few Dollars More…”

I know we’re beginning the holiday season, but I need to get something off my chest.  So, in the best curmudgeon voice I can muster, let me tell you what really bugs me about this season of shopping. You wander into a store, you cast your doubts aside, and you finally...