The Art Of Aiming Your Probes

When you attempt to create trust in a conversation with others, three of the first four moves are pretty simple.  You need to keep your questions open, you need to listen, and you need to avoid asking problem related questions.  So, assuming you...

How Salespeople Make Customers Lie

I’ve heard it a thousand times: “I ask my clients if they have any problems, which I’m pretty sure they have, and quite frankly, I think they aren’t responding truthfully.”  It is amazing how many clients tells salespeople they don’t have any issues whatsoever and...

The Lost Sale That Still Haunts Me

Listen Here On Apple Podcasts Like most people who sell, I’ve had some sales I’m pretty proud of, and a few that I’d rather forget. In this Pocket Sized Pep Talk, I’ll tell you a story about the one client that I was unable to close… and to this day, I still think I...

The End At The End

Here’s a quick question for you: What’s the most underrated part of a sales call?  Let me give you a few choices: The Beginning.  As the shampoo commercial states, “You only have one chance to make a first impression.”  When opening up a sales...

Meeting The True Genius In Selling

LISTEN NOW on Apple Podcasts January 11th, 2023 There have been a lot of advances in the science of selling, but none as important as the one discovered in the late 70’s by a man I greatly admire. In this Pocket Sized Pep Talk, I’ll tell you a story about how even...