When Questions Become Conversations

It seems basic to be told, taught, and prodded to ask questions when we communicate with clients. I can’t imagine anyone who has been trained to sell who has not been taught this lesson… and taught this lesson multiple times.  Well, I’m here to tell you it’s working! ...

The Danger Is At The End – Not The Beginning

A few years ago, I was invited to go on a Segway tour of Washington, D.C. Having never been on a Segway before, I was a bit anxious, but I didn’t really have a choice. I had auctioned off the ten-person tour for a charity, and part of the package was for me to attend....

The Bully In The Brain

“You’re just not good enough.” Have you ever heard those words rattling around in your brain?  Perhaps a better question would be this: Has anyone not heard those words rattling around in his or her brain?  It’s the same voice that challenges our expertise and...