Courage Champions

Listen Here On Apple Podcasts Are you a champion of change? Oh, I’m sure your organizations is trying to transform its culture to be more inclusive and sensitive to diversity, but how’s that going for you? Lifetime achievement award recipient, co-author of four books...

The Art Of Aiming Your Probes

When you attempt to create trust in a conversation with others, three of the first four moves are pretty simple.  You need to keep your questions open, you need to listen, and you need to avoid asking problem related questions.  So, assuming you...

How Salespeople Make Customers Lie

I’ve heard it a thousand times: “I ask my clients if they have any problems, which I’m pretty sure they have, and quite frankly, I think they aren’t responding truthfully.”  It is amazing how many clients tells salespeople they don’t have any issues whatsoever and...

Leave Those Presentations Alone!

Listen Here On Apple Podcasts For over seven years I taught ever trainer at Xerox how to give a presentation, and have a Bestselling book on the topic in it’s 4th edition and on the shelves for over 25 years. Ah, but in this Pocket Sized Pep Talk, I’ll tell how even...