Is It The Audience Or Is It Me?

Audiences come in all shapes, sizes… and moods.  Some audiences are loud, some are pensive, and others are, well, dead.  There’s nothing quite like the feeling of stepping in front of a room, opening with one of your best stories, analogies, or jokes, and watching it...

It’s All About The Effort

In 1986, along with four other trainers at Xerox, I was assigned to teach the new basic training program at Xerox called L87.  I had no idea why it was given that name.  After a dreadfully short period of time trying to learn it, I found myself up in front of a room...

I’ll Try vs. I Will

When you ask someone to do something, one of two answers are usually heard:  “I’ll try” or “I will.”  At first glance, these two responses sound a lot alike.  After all, aren’t we taught to always try, or try real hard or try our best?  Yes, it seems pretty easy to...