by Rob Jolles | Jul 20, 2012 | Corporate Communications, Management Training, Motivation, Self Help
Nineteen years ago, I walked out the door and left my dream job with Xerox. I was a casualty of lack of recognition. My management teams, just like so many others, were never trained in how to give recognition, so they took the road most travelled. ...
by Rob Jolles | Jul 13, 2012 | Coaching and Mentoring, Corporate Communications, Motivation, Self Help
When I was a trainer for Xerox, I took pride in my performance in the classroom. After all, that’s what I was paid to do. Every class ended with an evaluation form completed by the students, and those evaluations were strong. I was immensely proud of my high...
by Rob Jolles | Jul 6, 2012 | Coaching and Mentoring, Motivation, Self Help
Sitting in the unbearable heat that racked the East Coast, a man has plenty of time to think, and hallucinate. It was quite an experience being part of a weather anomaly that many say will not be seen again in our lifetime. The Washington D.C area was hit like a...
by Rob Jolles | Jun 29, 2012 | Corporate Communications, Motivation, Self Help
When does a four-hour delay not feel that bad? When you have a pilot who takes control of the situation and owns it! I know what you’re thinking: Here comes another airline story about delays and personnel inefficiencies! Last Friday night, flying out of Chicago...
by Rob Jolles | Jun 22, 2012 | Corporate Communications, Motivation, Public Speaking, Sales Training
When it comes to how we communicate, it’s interesting how much attention is paid to what we say. We craft our words carefully, with nutty authors like me preaching to audiences about just how important these words can be. However, when it comes to the emotional...
