A Most Misleading Measurement

Would you like to know one of the most common questions a sales trainer hears? “How will we measure the success of your program?” Companies make significant investments in the training of their sales forces, and it certainly makes sense that they would like a method...

Finding The Right Word

Last week, I wrote a BLArticle™ that took me longer to write than any other BLArticle™ I’ve written in the past two years. There were so many lessons in the Jeremy Lin story; I wanted to get it just right.  Well, I almost did, but one word seemed to throw the message...