The Art Of Aiming Your Probes

When you attempt to create trust in a conversation with others, three of the first four moves are pretty simple.  You need to keep your questions open, you need to listen, and you need to avoid asking problem related questions.  So, assuming you...

How Salespeople Make Customers Lie

I’ve heard it a thousand times: “I ask my clients if they have any problems, which I’m pretty sure they have, and quite frankly, I think they aren’t responding truthfully.”  It is amazing how many clients tells salespeople they don’t have any issues whatsoever and...

Leave Those Presentations Alone!

Listen Here On Apple Podcasts For over seven years I taught ever trainer at Xerox how to give a presentation, and have a Bestselling book on the topic in it’s 4th edition and on the shelves for over 25 years. Ah, but in this Pocket Sized Pep Talk, I’ll tell how even...

From Burnout To Breakthrough

LISTEN NOW on Apple Podcasts January 23rd, 2023 Life doesn’t really get easier, we get stronger and more resilient… but just how resilient are you? Author, and hall of fame professional speaker Eileen McDargh sits down with Rob, discusses her book, Burnout to...