by Rob Jolles | Nov 15, 2019 | Motivation
I am a lifetime Washingtonian, and that means I have endured a certain level of pain when it comes to rooting for our local sports franchises. I was a Washington Senators fan, but we lost the team when I was thirteen years old… I had to wait 33 more years until a...
by Rob Jolles | Nov 1, 2019 | Motivation, Sales Training
Before a presentation, I typically like to pace around quietly and keep to myself. While I was outside getting into my speaker zone, (yes, we do that,) I ran into an interesting individual. I was alone in the hallway except for a man who was also pacing around a bit,...
by Rob Jolles | Oct 18, 2019 | Sales Training
Finish this sentence: “Once a customer agrees to a deal, and they have signed their name on the line that is dotted, you ___________________!” When I learned how to sell, I was taught there were three answers to that question. “Leave!” “Leave now!” “Leave right now!”...
by Rob Jolles | Oct 4, 2019 | Corporate Communications
Ah, great customer service! It is the ultimate secret weapon that any business can provide. It’s really not that complicated; if you can provide great customer service, good things are bound to happen for you and your business! Most people won’t argue with...
by Rob Jolles | Sep 20, 2019 | Self Help
The other day, I spoke with a friend who had good news. In a battered industry, and for this person, a battered profession, he had good news. After some hard work, a break had come his way, and my immediate reaction was to tell him how happy I was for...
