United Breaks More Than Guitars

For close to forty years, I’ve been a loyal United Airlines customer.  In doing so, I’ve earned various premier status – logging in a minimum of 25,000 miles in the air a year, and crossing the lifetime million mile mark some years ago. Those million miles gets...

Why People Don’t Believe You

A BLArticle® Miniseries Part 1 “Sometimes a book just finds you…” I’ve been conducting seminars for over 30 years, and I thought I understood what almost every audience needed. Back in the summer of 2012, nothing could have prepared me for the audience I met in a...