It’s All About The Effort

In 1986, along with four other trainers at Xerox, I was assigned to teach the new basic training program at Xerox called L87.  I had no idea why it was given that name.  After a dreadfully short period of time trying to learn it, I found myself up in front of a room...

I’ll Try vs. I Will

When you ask someone to do something, one of two answers are usually heard:  “I’ll try” or “I will.”  At first glance, these two responses sound a lot alike.  After all, aren’t we taught to always try, or try real hard or try our best?  Yes, it seems pretty easy to...