Owning It

When does a four-hour delay not feel that bad?  When you have a pilot who takes control of the situation and owns it!  I know what you’re thinking: Here comes another airline story about delays and personnel inefficiencies!  Last Friday night, flying out of Chicago...

A Most Unusual Nickname

Through our lives, we may be called a nickname or two.  I had plenty of them.  When I was five years old, my hair was very short, and my Dad called me “bur head.”  If it came from my Dad, it was alright by me.  I was called “Broadway” in high school, “Peppy” in...