by Rob Jolles | Oct 4, 2019 | Corporate Communications
Ah, great customer service! It is the ultimate secret weapon that any business can provide. It’s really not that complicated; if you can provide great customer service, good things are bound to happen for you and your business! Most people won’t argue with...
by Rob Jolles | Sep 20, 2019 | Self Help
The other day, I spoke with a friend who had good news. In a battered industry, and for this person, a battered profession, he had good news. After some hard work, a break had come his way, and my immediate reaction was to tell him how happy I was for...
by Rob Jolles | Sep 6, 2019 | Sales Training
NEGOTIATION: a formal discussion between people who are trying to reach an agreement Reaching an agreement sounds easy enough, right? Whenever you hear anyone lecture on negotiation skills, you always hear the same thing: The goal is to create a win/win agreement. How...
by Rob Jolles | Aug 23, 2019 | Public Speaking
I’m sure you’ve heard this saying: “If you want to learn something, teach it.” Well, I’d like to add something to that saying: “If you want to learn something, teach it, and if you want to learn how to become a great teacher, teach something that’s challenging!” When...
by Rob Jolles | Aug 9, 2019 | Uncategorized
After over 30 years of teaching professional sales training, I’d like to answer the most often asked question. This question can be asked in various ways, such as, “Are you born a good salesperson?” or “Is the art of selling a natural skill?” Anyway you slice it, the...
